SUPPORT
Tell us what is happening. We will start from there.
Use General Support for normal setup, usage and non-critical issues. Choose Urgent Support when a live-store technical problem needs faster attention.
01
General support
Questions, setup help, documentation gaps, normal troubleshooting and non-critical bugs.
02
Urgent support
Live-store technical failures where the issue is actively affecting store operation and needs rapid triage.
03
Help us reproduce it
Include the affected page, exact steps, the Kitsuly version and a screenshot/supporting file where it helps explain the issue.
Support request
Use the selector inside the form to mark the request as General or Urgent. You can also attach a screenshot or supporting file (up to 10 MB).
Please do not send passwords, secret keys or customer card data.
Screenshots and technical detail help. Sensitive credentials do not belong in a support form.
